The Technology
What are Continuous Fiber Composites?
Composites offer a higher strength-to-weight ratio than metals, making them ideal for lightweight durability, but traditional methods often involve labor-intensive production, high waste, and limited design flexibility. ARRIS' continuous fiber technology (known as Additive Molding) overcome these challenges by aligning fibers along specific paths for more efficient material use. This approach ensures composites are used to their full potential, placing only what’s necessary where it’s needed, rather than simply serving as metal replacements. The process also enables the direct production of complex, single or multi-material parts without secondary machining, pushing the boundaries of performance and efficiency. Want to learn more? Get real nerdy? Check out a materials Q&A with the ARRIS VP of R&D... Read More >
What is the ARRIS® Technology?
Back in 2017, team ARRIS created a new manufacturing category called Additive Molding, a first-of-its-kind software, materials, and high-volume production approach to continuous fiber-reinforced thermoplastic composite structures (30+ patents granted to date). Woo, that's a mouthful! ARRIS® Technology enables unmatched performance with a patented advanced manufacturing technology platform that prioritizes specific stiffness and strength in novel ways for footwear, bicycles, portable electronics, automotive, aerospace, and industrial markets (Made To Outperform®)... Read More >
Shipping & Returns
How can I track my order?
Your order confirmation and tracking information will be sent to the email address you provided during checkout. To find emails related to your purchase, search for
'AURORRA Order' in your inbox. If you have any trouble at all, please reach out to hello@aurorra.com.
Do you ship internationally?
The team is actively working on making products available for purchase outside of the U.S. (so check back soon).
What is your return or exchange policy?
At AURORRA, we offer a 30-day return policy. You may return items within 30 days of your purchase, whether they are unused or worn, provided they are returned as a complete set for inspection. As for exchanges, items must not be damaged and returned as a complete set with original packaging. To initiate a refund or exchange, please visit our Returns and Exchanges page at aurorra.com/policies/refund-policy.
AXA SUPER INSOLES
How do AURORRA Insoles fit inside my shoe?
AXA Insoles are designed to replace the existing insoles in nearly any shoe (without having to trim or adjust). Check out our sizing guide to find the right fit: View Sizing Guide
Many customers size down in Super Insoles for the best fit. Since these insoles are stiffer, fit matters more than ever. We recommend measuring your current insole (toe to heel) and comparing it to our size chart to find your perfect match.
Have these insoles been reviewed by the American Podiatric Medical Association?
Yes. The AURORRA By ARRIS Carbon Fiber Insoles have been granted the Seal of Acceptance (categories include arch support insoles / athletic insoles / plantar fasciitis insoles): https://www.apma.org/patients-and-the-public/apma-seal-program-details/?companyID=306
What activities are best suited for my insoles?
Standing, walking, and moving all day is who we are here for with this tech. When it's a proper fit, people tell us they feel better immediately! Make nearly any shoe a super shoe with super insoles.
These performance insoles are engineered for all-day support and built for the people who push the hardest. You’re on your feet all day—so why not use the same high-performance materials elite athletes demand? Because if they deserve it, so do you. Stand, walk, run, and play!
Our engineering team has conducted fatigue testing, as well as tests dedicated to understanding the energy return advantages: https://www.aurorra.com/pages/what-are-super-insoles-carbon-fiber-peba-foam
If I wear custom orthotics, can I still wear AURORRA insoles?
If you use custom orthotics prescribed by a healthcare professional, we recommend consulting them first. Sometimes, our insoles may be used instead of custom orthotics based on customers who've made the switch, but they are not intended to be worn together.
Do AURORRA Insoles come in different types?
AXA Insoles feature a mid-arch design and standard width that fit most shoes. While we don't offer variations yet, such as high-arch or wide insoles, there's much more to come. Sign up for our email updates to see when the next design is available.
I reviewed the sizing guide but I'm still not sure... should I size up or down?
In nearly every fitting, the sizes were true to fit. If you want to be extra careful, remove the existing insoles in your shoes, measure them, and then compare them to the measurements provided. Sometimes, people like to size down because of the variety of shoes they like to wear throughout the day (work or play).
Can I use my HSA/FSA for insoles?
Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. Learn more at aurorra.com/pages/hsa-fsa-eligibility.
Can I preorder insoles and other products on backorder?
Yes! Insoles and other products are often available for preorder, especially since our limited-release inventory can sell out quickly.
Here’s what to know:
- Check the expected delivery date listed on the product page for details.
- Have questions or need to cancel your preorder? Reach out anytime via email at hello@aurorra.com—we’re here to help!
Can I transfer my AXA Insoles from shoe to shoe?
Give it a try! These insoles are meant to be used in multiple shoes.
Are my insoles removable?
Many insoles are removable (give it a try). While some may have a bit of glue, it's still technically removable, and it's up to you.
When should I replace my AXA Insoles?
The insoles typically last about six months to a year, depending on your level of activity. In durability testing designed to simulate real-world fatigue, the Super Insole—made with an ARRIS® carbon fiber plate and Pebax® foam—has surpassed 1,000 walking miles. That’s over 1 million flex cycles and counting at a 47-degree bend.
If your insoles don't last as expected, reach out to us using the contact form so we can address this directly. We proudly stand by our products.
Can I trim my AXA Insoles if they are a little big?
Absolutely. You're welcome to cut the foam as needed but please be mindful of our refund/exchange policies.
What if my insoles squeak?
Squeaking can sometimes be caused by an improper fit between your insole and shoe. To check, compare the length and width of your original insoles with your AURORRA By ARRIS insoles. If the difference is slight, you can trim the foam (but not the carbon fiber plate) to better match the shape of your shoe. If the fit seems too far off, reach out to us at hello@aurorra.com or use our contact form to request a size exchange.
Still squeaking? Try sprinkling baby powder, cornstarch, baking soda, or your preferred foot powder under the insole to reduce friction. We also suggest testing the insole in another pair of shoes to see if the issue is specific to one pair. If you're still experiencing issues, don't hesitate to contact us—we're here to help.
About AURORRA
What’s the difference between ARRIS and AURORRA?
ARRIS Composites is the technical team behind the AURORRA By ARRIS products sold on the AURORRA digital storefront (www.aurorra.com). Learn more about ARRIS at www.arriscomposites.com.
How can I contact AURORRA?
It's as easy as emailing the team at hello@aurorra.com. You can also use the contact form!