Shipping Policy
At AURORRA, we understand the importance of timely and reliable shipping when it comes to delivering your high-quality insoles. That's why we have implemented a comprehensive shipping policy to ensure a seamless and efficient delivery process.
1. Shipping Methods: We offer various shipping methods to cater to your specific needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements.
2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare your insoles for shipment. Our average processing time is X business days, ensuring that your order is ready to be shipped in a timely manner.
3. Shipping Time: The shipping time will depend on the shipping method you choose at checkout. Standard shipping typically takes X-X business days, while expedited shipping can deliver your insoles within X-X business days. Please note that these shipping times are estimates and may vary depending on your location.
4. Shipping Costs: We strive to provide affordable shipping options for our customers. The shipping cost will be calculated based on the weight and dimensions of your order, as well as the shipping method selected. You can view the shipping cost at checkout before completing your purchase.
5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. This allows you to track the progress of your package and stay updated on its estimated delivery date.
6. International Shipping: We are proud to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer.
7. Order Modifications: If you need to make any changes to your order, such as updating the shipping address or adding items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications may not be possible.
8. Order Tracking: If you have any questions or concerns regarding the status of your order, our customer support team is here to assist you. Simply reach out to us with your order number, and we will provide you with the most up-to-date information.
At AURORRA, we are committed to ensuring a smooth and reliable shipping experience for our valued customers. If you have any further questions or need assistance with your order, please don't hesitate to contact us. Your satisfaction is our top priority.